Blog
Apart from Egypt and South Africa, the Philippines, India, Malaysia, Mexico, and Poland perform well across all rankings. The World Source Marketplace for Global Business Services (GBS.World) has released highlights of the 2023/24 GBS World Competitiveness Index and rankings drawn from extensive survey data from the Global Voice of the Buyer Survey. A total of […]
Global business process outsourcing (BPO) service provider Ascensos, has announced a partnership to integrate environmental, social, and governance (ESG) initiatives into its business strategy, reflecting a new emerging trend. The customer service outsourcing center – headquartered in Scotland – teamed up with myConsole, a tech-enabled ESG solutions company that supports businesses in achieving sustainable growth […]
Worldwide transportation and package delivery company, FedEx, based in the United States (US), will be enacting layoffs over the next few months. The layoffs will affect 843 employees at five of the company’s supply chain and shipment centers – with two of these facilities being closed permanently. The cuts in Texas, Indiana, and Pennsylvania are […]
A business outsourcing specialist has committed to a monthly £1,000 donation to Birmingham Children’s Hospital for the next 12 months. The team at Sigma Connected – providing contact centre services for the utilities, retail, telecommunications, and financial services sectors – have pledged the four-figure monthly sum for the hospital’s iMRI appeal, which is aiming to […]
News from Japan this week is that Coca-Cola Bottlers Japan Inc. have established a joint venture with Accenture. The Tokyo-based subsidiary of Coca-Cola Bottlers Japan Holdings will be teaming up with the multi-billion-dollar global services and consulting company from January 2024, with the goal of becoming a data-driven organization. Certain business functions will be transferred […]
The outsourcing community was abuzz with the news that Mr Ajay Banga, president of The World Bank, and his wife Ritu Banga, paid a visit to Nigeria where they were also hosted for a site visit at Outsource Global by CEO, Amal Hassan. In a LinkedIn post, Hassan noted the privilege of sharing Outsource Global’s vision […]
The multinational digital business services company, Teleperformance, is set to hire 60,000 people in India over the next two years. The expanded workforce goals aligns with the company’s continued expansion in India, and would lift the total employee number to 150,000 in the country. The CEO of Teleperformance India has identified the high quality of workers […]
Digital experience platform, Yext, based in New York, has launched a capability for businesses to deliver more individualized and engaging customer experiences in response to reviews. AI Generated Review Response will allow businesses to combine the use of artificial intelligence (AI) with their own data to generate automated individualized review responses that are brand-specific and […]
Business outsourcing specialist Sigma Connected has announced a 12-month partnership with national foodbank charity, the Trussell Trust. Sigma Connected – which provides contact centre services for the utilities, retail, telecommunications, and financial services sectors – selected the charity through an employee vote. The company’s UK-based employees will be able to donate between £1 and £10 […]
Humanity has made huge leaps in what we can do with technology, but for some jobs, you still need a real person. For instance, when it comes to customer service, 75% of customers say they’d prefer to interact with a real person even as technology improves. The reason for this overwhelming preference is simple — while automation […]
