Category: Weekly News
Indian information technology services and consulting company, Tata Consultancy Services (TCS), has partnered with Heritage Life Insurance Company, a U.S. insurance and reinsurance services provider, to revolutionize customer experience for policy holders. TCS conducted an analysis of Heritage Life Insurance Company’s entire customer journey, developing a solution in the form of a platform that gives […]
In North America, globally renowned video teleconferencing provider, Zoom, has decided to abort its acquisition of Five9, a leading cloud contact centre platform, as Five9 shareholders rejected the deal. This would have been the second-biggest tech deal of the year, valued at US$14,7 billion, where Zoom had the opportunity to rapidly increase its capabilities after […]
South African digital transformation giant, Altron Peoples Solutions, has been acquired by iSON Xperiences Ltd, a leading global CX management firm. Taking effect on October 1st, the acquisition is part of iSON Xperiences’ strategy to expand their foothold in the African market. Since Altron was purchased as a going concern, management assure that there will […]
Australian offshoring company, BruntWork, has been named the top outsourcing company in Australia by Review Rumble. BruntWork assists Australian businesses scale their operations in sales, support, and web development through source low-cost, high-input talent in the Philippines. Their ability to service both large, listed companies and emerging start-ups was the prime factor in BruntWork receiving […]
South African contact center, Outworx, has recently announced its partnership with Concentrix, a global customer experience (CX) leader. Outworx will provide contact center services for Concentrix, bringing in new business from some well-known global brands to the South African operator. The partnership will benefit Concentrix through experience of the local market, while Outworx will gain […]
One of the largest American and global customer experience (CX) technology and services company, TTEC, has finally resolved a security breach on its technology systems that was identified on September 12th, in which it started recovery efforts. Although there were brief disruptions in the business, TTEC managed to resume its global operations. A full investigation […]
Africa has been affirmed as a Global Business Services (GBS) powerhouse, where it is expected that the sector will reach US$20 billion by 2023, according to findings in the 2021 Knowledge Executive Africa Global Business Services (GBS) Benchmarking and Market Report. Although the continent is an emerging player in global GBS delivery, currently valued at […]
In Africa, Ascensos has expanded its footprint on the continent further by opening a new operation in Cape Town, South Africa, creating 150 new jobs. Read the full article here. An acquisition has taken place across the continent to the north, where Egyptian B2B, e-commerce platform, MaxAB, has secured US15 million funding for the acquisition […]
In European news, German online learning platform start-up, Masterplan.com, has managed to attain an investment amount of €13 million that will be used to further expand the development and distribution of its propriety software. Tripling its year-on-year revenue during 2020, Masterplan has distributed its digitalized learning platform to over 250 companies in its short three-year […]
Indian CX and digital outsourcing leader, Hinduja Global Solutions Ltd., has sold its healthcare services arm to Baring Private Equity Asia at a sale value of US$1,2 billion. The transaction is planned to be wrapped up in 90 days, where all client contracts, employees, and assets will be transferred to the new owner. The group’s […]
