Category: Weekly News
In Liberia, BNS Technology Solutions inaugurated the country’s first outbound and inbound international call center, aiming to employ up to 120 local youth. Located in Paynesville, the center can handle 60-100 calls simultaneously, primarily targeting U.S. customers. Co-partner Ambrose Sartee emphasized the center’s potential to position Liberia competitively in the global call center market. CEO […]
The Belize City Council has partnered with BPO firm Peak Outsourcing to create 500 jobs for city residents by December 2024. A two-year Memorandum of Understanding (MoU) was signed to provide job placements, internships, and career-development opportunities. Mayor Bernard Wagner expressed enthusiasm, noting the potential for career growth in the BPO sector. The MoU includes […]
In India, Infosys Foundation – the philanthropic arm of the digital services giant, Infosys Ltd. – and the non-profit organization, ICT Academy of Tamil Nadu, have partnered to skill over 48,000 students over a three-year period. Students will gain training in fields like IT, banking, knowledge process outsourcing, and e-commerce. With a grant of ₹33 […]
In Cape Town, South Africa, Sigma Connected, a UK-based outsourcing specialist, is establishing its first international customer service operation from a township (or Tier 3 location). In partnership with one of its clients, E.ON Next, 100 contact center employees are being relocated to its Mitchells Plain office, which previously has only catered to domestic customers. […]
Global customer management institute, ICMI, has announced its Contact Center Expo 2024 is scheduled for October 21–24 in Orlando, Florida. The event aims to unite industry professionals to explore pivotal trends and challenges. The conference program focuses on enhancing customer service operations through AI adoption, agent experience enhancement, and strategic leadership development. The event also […]
The annual Nexus 2024 event, held from June 12 to 13 in Jersey City, New Jersey, highlighted the significant rise of Latin America and the Caribbean in the global knowledge economy. The Americas’ Nearshore has garnered a global reputation for its value, competence, and flexibility. However, the region faces challenges, including geopolitical instability, rising costs, […]
One of the world’s largest food and beverage companies headquartered in New York, PepsiCo, is facing a lawsuit from the Equal Employment Opportunity Commission (EEOC). Allegedly, the multinational company discriminated against a blind worker who was hired for a call center job in North Carolina. After requesting screen reading software to perform his duties, the […]
A recent KPMG in Canada survey found that retailers are increasingly adopting generative AI to enhance productivity, predict demand, and personalize customer experiences. The study produced by the multinational professional services network reveals that 81% of retail executives recognize the necessity of investing in generative AI, with 77% already using or planning to implement it […]
Rwanda is experiencing significant GDP growth, driven by the rise of its global business services sector. The Rwanda Global Business Services Growth Initiative (GBS GI), launched in 2023, aims to attract investments and develop talent. Supported by GIZ Invest for Jobs and Harambee Youth Employment Accelerator, the initiative collaborates with the Ministry of ICT and […]
Global technology and services company, Concentrix, is set to expand its operations in India, planning to hire 20,000 employees this year. CEO Chris Caldwell highlighted India’s importance due to its market potential and talent. In 2023, India contributed US$898 million to Concentrix’s US$7.1 billion total revenue. The company expects its revenue from India to exceed […]
