Category: Weekly News
In Nairobi, Kenya, the Elevate Africa Conference, themed “The Next Chapter of Innovation,” took place this weekend (10–12 May). A series of high-profile talks were delivered by global keynote speakers on the growing BPO sector in Kenya. Global analysts from Everest Group, Genesis GBS, and Rothschild & Co delivered in-depth discussions on the global, African […]
The CxOutsourcers Mindshare Event in Atlanta, Georgia, is set to take place from April 30 to May 2. Exclusively for BPO operators, the event offers access to the latest research, strategies, and best practices to help companies stay ahead of industry trends and steer growth confidently. Attendees can join an exclusive mindshare and ideation forum […]
Multinational business services organization PwC has announced that its planned Global Acceleration Center project in the Philippines is set to create at least 5,000 new jobs within three to four years. This is expected to generate approximately PHP 2 billion (US$34.7 million). The project will focus on high-value BPO sectors such as AI, cloud computing, […]
Guatemala is gearing up for the BPO Innovation Summit 2024, aiming to bolster its BPO sector and attract investors. Scheduled for April 24, the event will convene industry stakeholders, government officials, and tech innovators. Despite already hosting major BPO firms, Guatemala seeks to enhance its reputation and become a competitive player. The summit will explore […]
Investment-holding company, Heirs Holdings, hosted an unveiling event to announce the launch of a tech-focused subsidiary, Heirs Technologies, a cloud-management system headquartered in Lagos, Nigeria. The subsidiary is aiming to leverage tech to transform Africa. With offerings like IT consulting, managed services, and BPO, it plans to primarily serve the B2B segment. Despite being recently […]
In the latest news regarding fraud scams in India, two individuals have been arrested in Mumbai for their involvement in an international job scam. The individuals allegedly recruited over 100 youths from India, promising them jobs in Thailand but forcing them to work in cyber fraud call centers in Laos. The plaintiffs – who were […]
Nigeria’s Ministry of Industry, Trade, and Investment, in collaboration with cybersecurity firm Lab Four, signed an MoU to bring 50,000 full-time BPO jobs to Nigeria over the next three years. The National Talent Export Program (NATEP) – which was launched in 2023 to connect Nigerians with employment opportunities abroad – will oversee the execution of […]
The Global Fraud Summit was held in London, where British authorities, in collaboration with the FBI and US Secret Service, announced they are intensifying efforts to combat global call center scams, following Interpol’s alert on the escalating threat. Recent years has seen a dramatic increase in criminal networks exploiting trafficked individuals in online scam centers, […]
This week, GBS.World announced the launch of The Human Rightsource, Impact, Value & Empowerment Index – GBS THRIVE Index. The THRIVE Index has been created to support and recognize best practice adoption of sustainable Impact Sourcing (IS) activities globally. This includes activities that contribute to broader Diversity, Equity, Inclusion and Belonging (DEI(B), Environmental, Social, and […]
Nigeria’s federal government plans to bolster its entry in to the global outsourcing market with the “Outsource To Nigeria Initiative” (OTNI). The OTNI, set to launch simultaneously in Gombe, Abuja and Kaduma, is a private sector-led, government-enabled program supporting youth job security and aiming to create jobs in business process and tech-enabled outsourcing. The initiative will aggregate […]
