Industry News

Sigma Connected and BMet mark eight-year jobs partnership success

Prime Minister of Egypt Witnesses ITIDA and Mashreq Global Network Agreement to Expand Operations in Egypt

Gig CX vs BPX

Top Digital & ITO Global Location Rankings unveiled from the 2023/24 GBS World Competitive Index

Global Offshore and Nearshore Locations See Vast Improvement in Rankings in the 2023/24 GBS World Competitiveness Index: CX and Back Office

4 reasons for North Africa’s rise as a nearshoring GBS/BPO destination for Europe

Sigma Connected takes on the 1,000th graduate from the South African Impact Sourcing organization, Shadow Careers

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Sigma Connected and TDX Group form strategic partnership to support ethical debt collections

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Dialfire: Revolutionizing Call Center Operations Globally

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Israel–Hamas conflict impacts BPO/IT service delivery – but the resilience of the sector is apparent in the region

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Sigma Connected Group announces entry into US market

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Sigma Connected Group appoints Susan Young as Director of Insurance Services

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Customer service in telecoms: it’s all about better connections – by Rob Sawle

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Connecting communities – why Impact Sourcing makes a lasting difference – by Ben Jones

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GBS.World named as media sponsor of the Business Services Sector (BSS) Forum and Outsourcing Stars Gala

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Complaints and how to handle them

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4 reasons for North Africa’s rise as a nearshoring GBS/BPO destination for Europe

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The missing link: what the travel sector needs to do to regain customers’ trust and loyalty

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The complete guide to executing an effective omnichannel collections strategy

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South Africa’s BPO sector surges ahead, with CX and customer service leading the charge

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Outworx joins the GBS World Marketplace and Verified Program

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Sigma Connected wins South African ‘Jobs Creation Award’ in recognition of community commitment

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Choosing the Right BPO Partner

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GBS World Competitiveness Index Releases Advance Results for Digital and ITO services

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