Customer experience innovation set to undergo exponential growth in the next decade, research finds
Customer contact center operations are set to undergo transformation to …
How ‘’Bring Your Own Device’’ (BYOD) Technology is a Game Changer in the Contact Center Environment
Bring Your Own Device (BYOD), the trend of employees using …
Contact Centre Data: A business game-changing report
The growth in the availability of data, and in organisations’ …
5 Ways in Which Nigeria can Alleviate the Global Tech Shortage
The global digital skills gap has hit an inflection point, …
Outsourcing firm launches new South African venture with Cape Town’s Mitchell’s Plain set to see new jobs
22 March 2022 CAPE TOWN, SA Outsourcing firm launches new …
Evolving Trends in Legal Process Outsourcing Services
Key facts and highlights: The current size of the global …
5 Multi-Processing Services Outsourcers are Delivering within Growth Partners
Outsourcers are in a constant arms race in providing bespoke …
What does the customer experience of the future look like?
Did you know that once a provider loses a customer, …
Over 1,000 new jobs created as Sigma Connected South Africa accelerates growth
A South African business outsourcing company has created over 1,000 …
At Kura we put people first
The last year has challenged all of us in more …
Changing the narrative….or rather challenging it!
As the CEO of Debt-IN (soon to be rebranded as …
Harness True Agility with Business Process Outsourcing
Sigma Connected, Business Process Outsourcing specialists, explain how businesses can …
Research points to apprehension with speech analysis
Speech analysis can deliver real business benefits when correctly calibrated …
Celebrating Women’s Month
CallForce celebrated Women’s month this year with a heart of …
South Africa’s BPO sector surges on the back of global recovery
As world economies drive their COVID recovery plans and reopen …
Lead the change for logistics with a fully integrated Omnichannel customer service solution
One of the key fundamentals in any industry is to …
Poised for Growth: Nigeria’s Burgeoning BPO and Customer Experience Industry
Nigeria is quickly emerging as an ideal location for the …
Progressing your brand through digital engagement
It will soon be 2 years since the GBS sector …
Top trends influencing customer experience in the banking sector in 2021
The pandemic catapulted virtually every industry sector and business into …
The call for an omnichannel eCommerce solution is louder than ever
Brand experience and ease of use is one of the …
Egypt: A Growing and Maturing BPO and ITO Hub of Choice
Egypt has consistently positioned itself to become a major hub …
Digital transformation – a unique, personalised journey
This buzzword has been around for almost 3 decades, rapidly …
Video-based customer service
Video-based customer service is essential in providing a holistic and …
OUTCESS: Driving Change in Enterprise Digital Services in Nigeria
On Wednesday, May 31, 2017 Customer Contact Solutions Nigeria Limited …
The Customer Is Always On The Right Channel
Stop and think about the numerous ways you communicate. Just …
Impact Sourcing—Opening Up the Talent Pool
South Africa has an amazing pool of talented individuals that …
How a global pandemic highlighted SA’s BPO strengths
Mathew Conn, Group CRO, Merchants In recent years, South Africa …
Sourcing strategies are key for business success beyond 2020
Zain Patel, Managing Director, Merchants South Africa In the last …
The pitfalls of AI for customer experience
Mathew Conn, Group CRO, Merchants The number of local businesses …
Can contact centres help retailers in a challenging economy?
With the depressed economy in South Africa affecting business across …
The contact centre is the ideal 4IR training ground
Zain Patel, Managing Director, Merchants As South Africa moves swiftly …
BPO Insights: The changing face of customer service in a post pandemic economy
Opinion by Clinton Cohen, CEO of iContact South Africa’s …
Optimising your Customer Experience through Social Media Support
In this new world, it is our responsibility as business …
CallForce triumphs again to win top global business service awards
South African outsourcing specialists, CallForce, have garnered two prestigious accolades …
South Africa Investment Conference, hosted by President Cyril Ramaphosa
Our CEO, Candice Roberts addressing thousands of investors from around …
How to kick start your career in 2019
The start of each year presents exponential numbers of graduates …
Digital transformation in contact centres…
Digital transformation has changed industries across the globe, and the …