Blog
It has been reported that American multinational tech giant, Google LLC, plans to support YouTube creators through the implementation of new AI models. The generative AI makes use of large language models (LLM) to automate ad-supported consumer services. Google’s latest LLM, PaLM 2, was unveiled last week. Its ability to generate human-like responses to commands […]
The National Information Technology Development Agency (NITDA) identified the Nigerian BPO industry as a rapidly growing sector with huge potential. With NTIDA’s implementation of the national outsourcing strategy (NOS 2023–2027), five million jobs are expected to be created within the next four years. The goal is to secure Nigeria as a key player in offshore […]
It has been found that 83% of global customer service managers have added – or plan to add – gig customer experience (GigCX) talent into their workforce over the next two years. This is a notable increase from 2022, where the figure stood at 72%, according to a Limitless GigCX survey. The portion of the […]
A notable portion of global enterprise executives place customer experience (CX) as the top strategic priority, according to the Information Services Group (ISG) Buyer Behavior Study. The report surveyed 250 senior executives in February 2023 and found that 48% cite CX as extremely important to their organization’s strategic direction. Approximately 53% stated that they intend […]
The most favored offshore customer experience (CX) delivery destinations for 2023 were announced at the Business Services Sector (BSS) Forum and Outsourcing Stars Gala. The results were tallied after 712 global interviews were conducted with captive contact center decision-makers in the Ryan Strategic Advisory 2023 Front Office CX Omnibus Survey. India was positioned in first […]
The World Source Marketplace for Global Business Services (GBS.World) is pleased to announce that it is a media patron for the seventh edition of the Business Services Sector (BSS) Forum and Outsourcing Stars Gala. The international conference is set to kick off on the April 19, 2023 in an exclusive venue in Warsaw, Poland. Organized […]
Although the US Government is considering the ban of popular social media app, TikTok, the Biden Administration is looking to use the app to influence young voters. Biden’s campaign team is working with hundreds of TikTok and Instagram influencers across regional communities to help communicate Biden’s policy agenda. However, this strategy is unlikely to lessen […]
Customer service workers in Oregon, US were in an uproar after 150 to 200 agents were retrenched at an iBex Global contact center located in Bend. Once employing over 850 people for 23 years, the company’s loss of the customer support contract with DirectTV has led to the decision to close down the Bend offices […]
Social media and the analyst community was abuzz with the news that Concentrix, a global provider of customer experience (CX) services and technology, announced its acquisition of Webhelp in a US$4,8 billion deal. The deal marks a key milestone for both organizations, as they share the same culture, footprint, capabilities and vision. Some of the […]
The week started with exciting news in Canada, where Hinduja Global Solutions (HGS) Canada, a provider of digital customer experience (CX) and business process outsourcing (BPO) services, was officially certified as a Great Place to Work®. The certification is based on employee feedback on workplace culture using the Great Place to Work® Trust Index Score. […]
