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Following Russia’s invasion of Ukraine, global software giant, Infosys, has announced that it will be transitioning out of Russia, due to conflict-of-interest concerns directed at British finance minister, Rishi Sunek. Infosys has already been shifting work away from its Russian centers to its operators outside of Russia, while all service contracts with Russian clients have […]

Despite the conflict in Ukraine, buyers of IT outsourcing (ITO) services still see Eastern Europe as a hub for IT services, according to an iLounge article. A highly educated talent pool, time zone proximity, cultural affinity and affordability are some of the main attractions for nearshore and offshore buyers allocating work to Eastern European ITO […]

Strong indications are suggesting US consumers are starting to spend more on in-person experiences, with experiential spending hitting 91% of 2019’s pre-pandemic levels, according to research findings from The NPD Group. Spending in general merchandise retail has remained elevated at 19% above pre-pandemic levels. Accessories, beauty and apparel are receiving a boost from in-person sales. […]

The global digital skills gap has hit an inflection point, where demand for IT talent is outpacing an already short supply. In 2020, 78% of global IT leaders have indicated that their organizations are suffering from a digital skills gap – a 145% increase since 2016. Almost US$11,5 trillion in cumulative GDP growth will be […]

22 March 2022 CAPE TOWN, SA Outsourcing firm launches new South African venture with Cape Town’s Mitchells Plain set to see new jobs A respected South African outsourcing firm has announced its entry into the country’s domestic market in a move which will create up to 1,000 new jobs in local communities. Sigma Connected, which […]

The Ukraine conflict has continued to put pressure on the country’s IT Outsourcing (ITO) sector, where ITO leaders are working together to mitigate the effects on projects and client partnerships. Operations have mostly shut down in Ukraine’s key ITO service hubs, including Kyiv and Kharkiv. Although Lviv has been serving as a haven for ITOs […]

Key facts and highlights: The current size of the global Alternative Legal Services (ALS) market is US$14 billion Claims processing, credit lifecycle management and government /regulatory findings (IP, securities) are the top three legal functions to be outsourced over the next year. Robotic Process Automation (RPA), Artificial Intelligence (AI) and billing and invoicing tools are […]

Outsourcers are in a constant arms race in providing bespoke solutions to global clients, driving innovation, collaboration, and improved quality in service delivery. However, clients are demanding even more tailored deliverables through specialized services. This has led to outsourcers to develop multi-processing services to achieve optimal customization. Cloud technology, automation and analytics has paved the […]

Following last week’s coverage of the Russia-Ukraine conflict within the outsourcing context, Gartner has released a guide of best practices for both global clients and operators of customer experience (CX) and business process outsourcing (BPO) services in the region. A list of business continuity recommendations is provided for situations where there are disruptions, complete stoppages […]

Globalization, digitalization and the rising need to optimize costs and improve business service delivery has created a highly competitive marketplace for global business services. And the need for brands and enterprises to connect with service providers they can trust. Cutting through the noise to reach global business buyers has, therefore, become a strategic imperative for […]