Blog
South African contact center, Outworx, has recently announced its partnership with Concentrix, a global customer experience (CX) leader. Outworx will provide contact center services for Concentrix, bringing in new business from some well-known global brands to the South African operator. The partnership will benefit Concentrix through experience of the local market, while Outworx will gain […]
One of the largest American and global customer experience (CX) technology and services company, TTEC, has finally resolved a security breach on its technology systems that was identified on September 12th, in which it started recovery efforts. Although there were brief disruptions in the business, TTEC managed to resume its global operations. A full investigation […]
Africa has been affirmed as a Global Business Services (GBS) powerhouse, where it is expected that the sector will reach US$20 billion by 2023, according to findings in the 2021 Knowledge Executive Africa Global Business Services (GBS) Benchmarking and Market Report. Although the continent is an emerging player in global GBS delivery, currently valued at […]
In Africa, Ascensos has expanded its footprint on the continent further by opening a new operation in Cape Town, South Africa, creating 150 new jobs. Read the full article here. An acquisition has taken place across the continent to the north, where Egyptian B2B, e-commerce platform, MaxAB, has secured US15 million funding for the acquisition […]
In European news, German online learning platform start-up, Masterplan.com, has managed to attain an investment amount of €13 million that will be used to further expand the development and distribution of its propriety software. Tripling its year-on-year revenue during 2020, Masterplan has distributed its digitalized learning platform to over 250 companies in its short three-year […]
Ascensos has announced its expansion into South Africa with the opening of a new operation in Cape Town. Officially opening later this month, the new operation in Cape Town will create 150 jobs initially, with plans to grow the number of positions to 600 in its first year. Headquartered in Motherwell, Ascensos is a customer […]
Key Facts and Highlights • Africa’s GBS offshoring market is estimated to be worth $8.3 billion and will rise to US$11.7 billion by 2023. • Monthly costs of contact center agentscin Africa can range from US$546 to as little as US$175 • Contact center managers can cost a maximum of US$2,200 to a minimum of […]
CallForce celebrated Women’s month this year with a heart of gratitude for all the incredible women in lives – mothers, wives, mentors, leaders, sisters and colleagues. As a true token of our appreciation and in support of this special time in expressing our gratitude, we celebrated with an initiative from our team to recognise and […]
As world economies drive their COVID recovery plans and reopen markets, South Africa’s Business Process Outsourcing (BPO) sector has surged on the back of steps taken by global businesses to mitigate their location and overhead risks by offshoring to the country. With South Africa nominated most favored offshore destination for CX delivery services in 2021 […]
One of the key fundamentals in any industry is to meet and exceed your customers’ ever-growing expectations. With the Global Logistics Industry expected to reach $15 billion by 2027, are you truly geared for a future that is highly dependent on an optimised digital customer service experience? In a world that’s rapidly transitioning to more […]
