Blog
Indian CX and digital outsourcing leader, Hinduja Global Solutions Ltd., has sold its healthcare services arm to Baring Private Equity Asia at a sale value of US$1,2 billion. The transaction is planned to be wrapped up in 90 days, where all client contracts, employees, and assets will be transferred to the new owner. The group’s […]
Nigeria is quickly emerging as an ideal location for the delivery of business process, customer experience and contact centre outsourced services to the global and domestic markets. Noted for being Africa’s largest economy, the country has a heavy reliance on natural resources, especially the export of oil. Therefore, there is a need to diversify the […]
It will soon be 2 years since the GBS sector along with the rest of the business world were thrust into fast tracking digital migration strategies for two of our key assets, the consumers we service and our talented employees. The world of a hybrid lifestyle is here to stay! Whether it be shopping online with […]
Czech digital security and privacy giant, Avast, and NortonLifeLock, a global leader in consumer cyber safety, are merging through a recommended offer by NortonLifeLock. The merger is based on strategic and financial rationale in creating a new, influential consumer cyber safety operation. Leveraging off established brands, technology and innovation of both entities are some of […]
As businesses look to outsource non-core functions to cut costs, mitigate risk and enable continuity of business amid the pandemic, the Global Business Services (GBS) industry has been one of the few sectors on a growth trajectory. Enterprise buyers have also started to shift and spread outsourced projects among the traditional markets – such as […]
U.S.-based BPO leader, iBex, has opened its fifth site in Jamaica in the Sunshine City area of Portmore. 1,300 new, digitally enabled jobs will be created, adding to the company’s 5,200 employee base on the Caribbean Island, contributing to US$40 million in annual salaries. iBex’ Wave X technology suite will be leveraged to rapidly train […]
In the Caribbean, Jamaican call center operator, Itel, has acquired its Guyana-based rival, Emerge BPO. As a result, Itel has gained some wealthy U.S. clients and has added 700 seats in its operations. Emerge BPO is located in Guyana’s capital, Georgetown, which has sufficient infrastructure in place to scale the Jamaican company further. It also […]
In the U.S., video call giant Zoom Video Communications Inc. has acquired Five9, a cloud-based call operator, for US$14,7 billion. The deal is seen as a diversification strategy by Zoom to sustain its incremental growth rate it has experienced since the advent of the COVID-19 pandemic. With normalisation setting in due to rapid vaccinations and […]
In the Americas, Webhelp a global provider of customer experience (CX) and business solutions, has announced its intent to acquire OneLink, an innovator in digitally-enabled CX, BPO and technology services supporting tier one brands throughout the United States, Europe and Latin America. Following the acquisition, which is subject to approval of the relevant regulatory authorities, Webhelp […]
The pandemic catapulted virtually every industry sector and business into the digital realm, whether they were ready or not. Many organisations were thrown headfirst into online working models, having to stress test their effectiveness and planning, adapting to new technology platforms and circumstances under huge pressure, time and cost constraints. The banking sector has been […]
