Blog
Guatemala is gearing up for the BPO Innovation Summit 2024, aiming to bolster its BPO sector and attract investors. Scheduled for April 24, the event will convene industry stakeholders, government officials, and tech innovators. Despite already hosting major BPO firms, Guatemala seeks to enhance its reputation and become a competitive player. The summit will explore […]
Investment-holding company, Heirs Holdings, hosted an unveiling event to announce the launch of a tech-focused subsidiary, Heirs Technologies, a cloud-management system headquartered in Lagos, Nigeria. The subsidiary is aiming to leverage tech to transform Africa. With offerings like IT consulting, managed services, and BPO, it plans to primarily serve the B2B segment. Despite being recently […]
Two West Midlands organisations behind an award-winning jobs-and-skills partnership have marked eight years of their successful link-up. Since 2016, Sigma Connected and Birmingham’s BMet College have provided development and career opportunities for over 800 unemployed people through the launch of a Sector-Based Work Academy programme. The partnership – which is partially funded by the Department […]
In the latest news regarding fraud scams in India, two individuals have been arrested in Mumbai for their involvement in an international job scam. The individuals allegedly recruited over 100 youths from India, promising them jobs in Thailand but forcing them to work in cyber fraud call centers in Laos. The plaintiffs – who were […]
Nigeria’s Ministry of Industry, Trade, and Investment, in collaboration with cybersecurity firm Lab Four, signed an MoU to bring 50,000 full-time BPO jobs to Nigeria over the next three years. The National Talent Export Program (NATEP) – which was launched in 2023 to connect Nigerians with employment opportunities abroad – will oversee the execution of […]
The Global Fraud Summit was held in London, where British authorities, in collaboration with the FBI and US Secret Service, announced they are intensifying efforts to combat global call center scams, following Interpol’s alert on the escalating threat. Recent years has seen a dramatic increase in criminal networks exploiting trafficked individuals in online scam centers, […]
This week, GBS.World announced the launch of The Human Rightsource, Impact, Value & Empowerment Index – GBS THRIVE Index. The THRIVE Index has been created to support and recognize best practice adoption of sustainable Impact Sourcing (IS) activities globally. This includes activities that contribute to broader Diversity, Equity, Inclusion and Belonging (DEI(B), Environmental, Social, and […]
Nigeria’s federal government plans to bolster its entry in to the global outsourcing market with the “Outsource To Nigeria Initiative” (OTNI). The OTNI, set to launch simultaneously in Gombe, Abuja and Kaduma, is a private sector-led, government-enabled program supporting youth job security and aiming to create jobs in business process and tech-enabled outsourcing. The initiative will aggregate […]
Prime Minister of Egypt, Mostafa Madbouly witnessed today [13 February 2024] the signing ceremony of a cooperation agreement between Egypt’s Information Technology Industry Development Agency (ITIDA) and the Emirati Mashreq Global Network (MGN) on the sidelines of his participation in the 2024 World Governments Summit in Dubai. The agreement aims to expand the business services […]
Outsourcing company Tafaseel BPO is set to expand its operations by establishing an office in Uzbekistan. The decision follows successful discussions between the Uzbek delegation from the Ministry of Digital Technologies and Tafaseel BPO executives during the World Governments Summit in Dubai. Tafaseel BPO aims to leverage Uzbekistan’s business environment and support programs, including those […]
