GBS World News | Week 4 | August 2021

In European news, German online learning platform start-up, Masterplan.com, has managed to attain an investment amount of €13 million that will be used to further expand the development and distribution of its propriety software. Tripling its year-on-year revenue during 2020, Masterplan has distributed its digitalized learning platform to over 250 companies in its short three-year history, including Otto Group, VW, and EON.

Across in West Africa, Plendify, a B2B marketplace app start-up has also recently launched, connecting buyers and suppliers to a centralized platform, allowing them to connect, interact, and advertise in a secure environment. The Ghanian company’s platform provides a business directory of leading suppliers across Africa, enabling buyers to receive direct quotes on the app. So far, several top local brands have signed up on the platform, such as Bel Aqua, Tika Mall, and Vitamilk.

Leading Indian accounts outsourcing provider, GI Outsourcing, will be expanding its operations into the northern New Delhi NCR region, after several candidates have shown interest in working with the brand. The firm is stepping out of the perimeter of its Mumbai base for the first time with the hopes of tapping into a new pool of skilled accountants, managers, and leaders, as well as double its revenue streams.

In the U.S., global BPO leader, Conduent Incorporated, has been named to two lists of Training Industry’s 2021 Top 20 Training Companies for the training outsourcing and custom content development sectors in the learning and development market. Conduent made it on these lists due to its capability to develop multiple types of content, depth and breadth of subject matter created, industry visibility, innovation and impact, strength of clients and geographic reach, and company size and growth potential.

To the north, Canadian employee’s benefits marketplace, CloudAdvisors, has launched two products, Professional Plus and MGA Plus, which are automation solutions for the traditional insurance industry. Professional Plus provides a customizable and automated solution for financial advisors, while MGA Plus enables enterprises to automate and scale their businesses. Both products serve as a digital transformation tool to help financial advisors better monitor and advise clients, providing a personalized experience, while making digital relationships a priority.

In general news, according to a report published by Information Services Group (ISG), traditional insurance companies are increasingly outsourcing technology solutions providers to help meet growing, stringent regulatory requirements, huge volumes of data, and disruptive digital insurance start-ups. Traditional insurers are turning to technology outsourcing providers to meet the expectations of demanding customers, especially those that are tech-savvy, and create exceptional Customer Experience (CX).