Blog
CCI Kenya has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. With over 11,000 employees, CCI Global is the largest provider of leading Business Process Outsourcing services in Africa. CCI have several delivery locations across the continent with Kenya being home to one […]
iContact has joined The World Source Marketplace for Global Business Services (GBS.World) and has been assessed as part of the Certified program. With over 400 employees, iContact is based in Johannesburg and Cape Town, South Africa and is a specialised BPO operation that can offer highly tailored services to businesses anywhere in the world. iContact […]
Emerging Europe’s 2022 Future of IT Report reveals the most competitive IT sectors in Central and Eastern Europe in alignment with the GBS World Competitiveness Index The 2022 edition of the 200-page Future of IT report by Emerging Europe includes a 12-page chapter with results and key findings from international buyers reflected in the GBS […]
It’s finally out! GBS.World has released the 2022 Africa GBS Buyers Choice Report. It follows on the success of the Africa GBS Benchmarking & Market Report and GBS World Competitiveness Index. Included in the report are buy-side demand trends and insights, based on interviews with enterprise buyers in Australia, Canada, Germany, France, the United Kingdom […]
There was interesting news from Munich, Germany, where Panasonic has established a Customer Experience Centre (CXC) on its Ottobrun campus. The 6,000 sq m facility is intended to assist Panasonic in interacting with B2B clients, trade partners, developers, start-ups and universities by providing numerous function rooms with special themes such as electro-mechanical components. Approximately 74% […]
The World Source Marketplace for Global Business Services (GBS.World) and Genesis GBS recently conducted a customer experience (CX) market analysis on the best potential English-speaking, contact center/CX delivery locations in the Caribbean and Central and Latin American (CALA) regions. The closed report was commissioned by a prospective international investor through the GBS.World Marketplace. Measuring contact […]
Global shopping trends may have altered over the past two years but pandemic behaviors are here to stay, according to Bazaarvoice’s 2022 Shopper Experience Index. Consumers who were compelled to buy online in 2020 and 2021 are continuing to do so, while those returning in-store are turning to internet product research to assist them. The […]
The World Source Marketplace for Global Business Services (GBS.World), the research-centric marketplace and sourcing platform for global business buyers and outsourcing providers, has switched on a refreshed and updated home page. The updated website provides buyers with easier ways to source service providers across 11 categories in 70 countries on six continents. Categories of service […]
The cost of living has skyrocketed in the early months of 2022. In the UK, the Consumer Prices Index (CPI) — the primary measure of inflation — hit 7% in March 2022, the highest rate since March 1992. CPI also climbed to 8.5% in the US, its highest rate since 1981. In addition, the annual […]
Concerned organizations and stakeholders in The Philippines IT-Business Process Management (IT-BPM) sector are in discussions about “hybrid work arrangements” and seeking a quicker return to on-site setup. Despite the government’s order for ecozone locators to return to physical locations, over 440 firms have been given letters of authority by the Philippine Economic Zone Authority (PEZA), […]
