Blog
With a mounting number of outsourcing businesses carefully studying how they can operate in more socially responsible ways, the Impact Sourcing recruitment model is emerging as one way to continue to access talent in fast growing destinations across the world. For those who are unaware, or intrigued to know more, Impact Sourcing is essentially a recruitment route […]
In Ethiopia, more than 10 companies have amalgamated to establish the Ethiopian Outsourcing Association. The group, aiming to position Ethiopia as a top outsourcing destination, believes that they will be able to generate more quality jobs and boost the economy. The association plans to implement marketing strategies to attract foreign investment, and they will also […]
Nearshore Americas recently published their Nearshore Value Index 2023, which depicts where IT and BPO investments are generating the best returns. The report identified Belize in Central America as the number-one BPO value destination for 2023. The country ranked higher than other favorite destinations in the region, including Jamaica and Mexico, likely due to its […]
A Birmingham-based business outsourcing provider (BPO) hosted the Mayor of the West Midlands, Andy Street, as it marks its next phase of growth. Sigma Connected – which provides customer contact services for the utilities, financial, telecommunications and retail sectors – has experienced significant growth, expanding across the UK, South Africa, and Australia. This client expansion […]
In global news, cybercrime group Muddled Libra has been targeting the BPO sector. The group has been utilizing advanced social engineering tactics to gain access to organizations’ databases. Using intrusion sets such as 0ktapus phishing and Mimikatz, the syndicate has been linked to numerous attacks since June 2022. They have been using their skillsets to […]
The Swiss merchant bank, MBaer, has outsourced its back-office and IT processes to Swisscom, utilizing their managed banking platform. According to MBaer Bank leaders, the decision was made to take advantage of Swisscom’s expertise so that the bank can focus on important business and client development needs. All eyes were on Las Vegas, USA where […]
IT research and advisory company, Forrester, released a report outlining United States CX Index™ rankings. It highlights the concerning decline in CX quality for a second consecutive year. It also showcases that although 80% of business leaders indicated improved CX was a top priority, only 6% of brands actually achieved on these goals of increasing […]
Britain is set to host a global summit on AI safety, after UK Prime Minister Rishi Sunak and US President Joe Biden discussed the technology at their recent meeting. The summit aims to address the risks of AI and to strategize international coordination to mitigate these risks. Various other governments are also considering how to […]
Over 100 delegates gathered in Glasgow for the highly-anticipated CxOutsourcers 2023 event a global CX mindshare group and forum for C-level outsourcing decision-makers to get inside the buyer’s mind and be equipped with the latest global research and strategy. The event featured presentations on industry trends, the transformative power of AI, cybersecurity, and emerging locations. […]
The Canadian branch of the multinational automobile manufacturer, Nissan, has launched the MyNISSAN app to enhance the customer experience (CX) for Nissan-vehicle owners. The consolidation offered by the app provides customers with numerous tools, including remote vehicle access, links to financial services, maintenance appointment scheduling, personalization, and accessing the vehicle’s history – along with many […]
